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krx8 Privacy Policy for Malaysia

Before you open an account, this Privacy Policy tells you what data we collect for the lobby, wallet and support flow, including Touch 'n Go, GrabPay, Boost dan…

Account data useCookie choicesMalaysia payment recordsPrivacy request paths

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Malaysia Data Handling in This Policy

krx8 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies when you create an account, enter the lobby, contact support, use wallet features, or change your profile details. We collect only the data needed to run account access, verify wallet activity, protect your login, process privacy requests, and keep records required for service

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operation. Payment references from Touch 'n Go, GrabPay, Boost dan FPX are used to match deposits or withdrawals with your account and to help our team resolve payment queries. We do not sell your personal data. Where access or eligibility is discussed, it depends on local
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law and is available where local law permits. If a privacy law gives you rights to view, correct, delete, or restrict certain data, we will handle the request through the contact paths on this page after checking account ownership.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LOCAL CONTACTS

Privacy Help Through Local Channels

Privacy questions should reach the team that can check account ownership and trace the record you mention. Use the channel that matches your issue, whether it is a login concern, payment reference, cookie setting, or correction request. We may ask for account details that help confirm you are the account holder, but we will not ask for your password in chat, email, or any support form.

Team online

Live Chat Privacy Desk

Use live chat when you need quick help with account access, cookie settings, or a privacy request already raised. Our team will verify your account before discussing personal data or payment records.

Email Data Request

Send privacy requests by email when you need a written trail for data access, correction, deletion, or retention questions. Include your account name and the record involved, not your password.

Wallet Query Route

For Touch 'n Go, GrabPay, Boost dan FPX privacy questions, share the payment time, amount, and reference shown in your wallet. We use those details to match records without exposing unrelated data.

DATA CARE

How We Protect Your Privacy Choices

Our privacy work sits inside the same account flow you use to join, log in, and manage wallet activity.

Data We Collect

We collect account details, login events, device signals, payment references, support messages, and cookie choices.

Cookie Choices

Cookies help keep your session active, remember language settings, and measure page errors.

Account Security

We use login checks, session controls, and account verification steps before changing personal details or discussing wallet records.

Payment Record Use

Touch 'n Go, GrabPay, Boost dan FPX references are used to confirm deposits, verify withdrawals, and resolve mismatched transactions.

Retention Approach

We keep account, wallet, and support records for as long as needed for service operation, legal duties, dispute handling, and…

Change Requests

You can ask us to correct profile details, check stored records, or consider deletion where local law allows.

Privacy Questions Before You Join

These answers explain how this Privacy Policy works when you open an account, browse the lobby, use Malaysia payment methods, or contact our team. They are written for everyday account questions, not legal argument. If your request involves a specific record, send enough detail for us to locate it, then we will check account ownership before we reply.

We collect account details, login records, device signals, payment references, support messages, and cookie choices. The data helps us run account access, wallet matching, security checks, service messages, and privacy request handling.

Payment references from Touch 'n Go, GrabPay, Boost dan FPX help us match deposits and withdrawals to your account. They also help support investigate delayed or mismatched wallet activity without exposing unrelated records.

Yes, you can contact us to ask what account data we hold, subject to local law and verification. We will confirm account ownership first, then explain what records can be shared through a safe channel.

Contact support with the account detail that needs correction and a short reason for the change. We may ask for proof of ownership before updating records linked to login access, wallet checks, or withdrawals.

Cookies can keep your session active, remember settings, and help us detect page errors or unusual access patterns. Some cookies are needed for account areas, while browser settings can manage others on your device.

We keep data only as long as needed for service operation, legal duties, dispute handling, account security, and payment record checks. When a record is no longer needed, we remove or anonymise it where practical.

Use live chat for quick privacy questions or email for written requests about access, correction, deletion, or retention. Include your account name and the record involved, but never send your password.

krx8 Privacy Policy for Malaysia

Privacy Help Through Local Channels

Live Chat Privacy Desk

Email Data Request

Wallet Query Route

How We Protect Your Privacy Choices

Data We Collect

Cookie Choices

Account Security

Payment Record Use

Retention Approach

Change Requests

Privacy Questions Before You Join

01 What personal data does krx8 collect?

02 Why do you need payment references?

03 Can I ask to see my account data?

04 How do I correct wrong profile details?

05 Do cookies track my account activity?

06 How long do you keep my data?

07 Who should I contact about privacy rights?

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